Mp4 exported from Rise generating error

General Help
1

Hi All,

I have a client who wants some Rise courses migrated to Evolve.

They have video in the Rise courses which I found, after checking some Articulate forums, can only be downloaded by exporting the course as a SCORM and retrieving them from the zip file.

I have done this but when I go to upload the Mp4 files exported from Rise to Evolve, Im met with the error ‘Error: File extension does not match detected file type’.

Has anyone experienced this before and knows a workaround?

Thanks
Craig

2 Likes
2

Evolve checks uploaded files to make sure they are the declared file type - this is to prevent someone trying to upload malicious files by changing the file extension.

That error indicates that the file’s mime-type doesn’t match the file extension. MP4 files should have a mime type of video/mp4.

If you have access to something like ChatGPT you can give it the file and ask it to check the mime type to find out what it actually is.

2 Likes
3

Thanks Matt,

I just tried that out with the file in question and it gave me the response ‘The MIME type of the file is video/mp4’

4

Well that’s very odd. Please could you get in touch with Evolve support about this?

5

Ive ran them through handbrake and that seems to have solved the problem.

Not sure what happened during export. I also tried exporting as a web object and looking at the assets folder in that zip file. Same issue.

Ive requested access to Evolve support.

6

Thanks - the file type verification was introduced fairly recently so it would be great if they can dig into this a bit more just to verify there’s not an issue at our end.