Hi Helen,
Thanks for your suggestion. It took some time to confirm the setting because I do not have admin rights for our whole Moodle site. They have confirmed that the box is unchecked. Is there anything else that you would recommend checking?
For Articulate, there is a debug log which you can enable. Does a similar thing exist for Evolve? Looking at the help articles, it sounds like it does but only if you are using Blooms. Is this the case?
Many thanks,
Melanie