It really looks to me like the questions have been answered in a previous SCORM ‘session’.
Unfortunately when published for SCORM, Evolve doesn’t restore the answers the user gave in subsequent sessions so the question appears ‘greyed out’ like that (unless also using the Local Storage extension in which case answers are restored).
If you can be absolutely certain this is occurring the first time the questions are seen by the learner then get in touch with Evolve support.
Another possibility: if the course was an update to a previous Evolve course it could be picking up the old tracking data. IIRC Saba does give you an option to clear previous tracking data when updating a course; it could be that option was not selected…?
The customer support link on that page is correct yes. There’s also links to contact support in Evolve itself. If you don’t have a login that’s covered here.
Hi Helen, when I go to your link and try to login with my Evolve password it says its incorrect. Is there a different password needed to log in to the support area?
Yes - it’s not connected to Evolve it’s an intellum site - you should have had an email setting you up but if you haven’t, there’s a form at the top you can fill in to request access.