Page progressing resetting when reopening a course

General Help
1

Hi all, has anyone come across this before?

I have a course where the final page has some optional questions. Course completion is therefore triggered with logic as an assessment score is not required. When a text component on the top of the final screen is seen the course sets a completion status which works perfectly in the LMS.

My issue lies with the page progress shown on the menu. As the questions are optional I have set the Page Completion Display Method to “Set in Individual Pages” and, for the final page, it is set to the same text component as mentioned above. If I view the page and return to the menu, it shows as 100% which is what should happen. However, if I close the course and then reopen it, the final page progress is back at 0%. Even though it previously said 100% and the LMS has recorded completion. Any ideas why this may be happening?

Additional information:

  • Bookmarking is set and works correctly
  • When reopening the course all progress is retained for all other pages, its just the final page where the issue lies
  • I’m using SCORM 1.2
  • I can’t use SCORM 2004 or advanced tracking; these have been tested and aren’t compatible with the LMS
  • I have tested in SCORM Cloud and get the same issue
  • I have contacted support and I’m awaiting an answer but in the meantime I was just wondering if anyone else has experienced this

Appreciate your time reading through all that if you’ve made it this far

2

Hi there, my best guess would be that it’s a bug. If you have logged with support and included a course link we can investigate further. Cheers-Sam

1 Like
3

Cheers Sam - yes all info has been provided so will wait and see. Appreciate you answering yet another of my questions :slight_smile:

4

Absolutely no problem at all. I dont have time to check every day but do my best to check in here a couple of times a week, so we will always get to your questions before too long

5

Hi, having a similar issue with components being disabled when closing down a course and re-launching.

Did you manage to get yours resolved?

6

Hi @JayN ,
I had the same issue with some components.
I’m using a workaround and set a trigger to reset components on course reload.

1 Like