New Intellum Support Portal – legitimate email?

Legacy Evolve General Help
1

Hi everyone,

I received an email today from support@intellum.zendesk.com asking me to activate my account for a new Intellum Support Portal.

Before clicking the activation link, I wanted to check whether this email is legitimate and can be trusted.

What makes me a little cautious is that in May 2024, Intellum announced that Support was being moved from Zendesk to Salesforce Service Cloud. The message at the time said:

“We’re transitioning support to a new platform. We are moving from Zendesk to Salesforce Service Cloud.”

So I was a bit surprised to now receive an account activation email from an @intellum.zendesk.com address.

Can someone from Intellum please confirm whether this email is genuine and whether Support is currently moving back to Zendesk?

Thanks!

Best regards
Lars

2

Hey Lars!

I can promise this is fully legitimate. We have made the move to Zendesk in order to streamline all support. You will have access via Evolve SSO now, so no extra login details, plus a knowledge base and better support.

So please do go ahead and register.

Best

Helen