Intellum Support, in partnership with the Evolve development team, have created an all-new Support portal, with the main goal being a more streamlined experience for all users.
All licensed users (Account Owners, Admins and Editors) can access the Support portal via Single Sign-On (SSO) from Evolve. We’re very excited to bring you this feature, as it removes the need to keep a record of additional credentials in the event that it’s needed to raise a Support ticket.
Support can be accessed via the Help menu inside Evolve; click Contact Support to initiate the login and reach our brand new portal in a new tab.
Alternatively, licensed users can go directly to https://intellum.zendesk.com/, click the Sign in link in the top right, then click Continue with Evolve SSO.
Registration emails may be sent from Zendesk as part of the transition; if you see these appear in your inbox, this is an expected part of the process.