Course opening in two pop-up windows and exit course buttons not working?

General Help
1

When I make a new course, when it’s launched from the LMS it opens two windows, the normal window and another one that contains the text “We launched your course in a new window but if you do not see it, a popup blocker may be preventing it from opening. Please disable popup blockers for this site.” This happens whether “Export Package in a Popup” is checked or not.

Also, both “Exit exceed course” and “Exit bloom course” buttons no longer work, despite the Exceed buttons working before. I’ve tried the “Use Alternate Window Close Method” and it doesn’t change anything.

I’ve reported these together because they both started happening recently so might be linked? Thanks for your help.

2

Hi there,

Which LMS are you using? Exit Exceed and Exit Bloom will only work correctly in their associated platforms.

The “We launched your course in a new window” button sounds like it is inherent to the LMS and will need to be corrected within the settings for that, not Evolve.

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3

Thanks for your quick reply, it turns out it’s our LMS that was the problem.

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4

My client encounters the same problem. When a scorm that we provided is launched, 2 windows open in the browser. We used to have options to set up 'opens in a new window" or not, but I can not seem to find these anymore.

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5

It sounds to me like you have the Advanced Publish Setting ‘Launch course in popup window?’ enabled but have not set ‘same window’ as your launch setting for the course in Moodle

If you have ‘Launch course in popup window?’ but have not set ‘same window’ in Moodle, Moodle will launch the course in a popup window and then the course itself will launch another popup window.

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6

Thank you very much for your feedback. It is indeed the default properties of our customers, and they don’t have the option to change then (unless they ask a developpement on their bespoke moodle). But we have found a workaround (in test currently) : we rename index.html as OLD.index.html, and rename popup.html as index.html. This means we avoid a double window. I will keep the forum informed if it doesn’t work and of an alternate solution.

7

If you go into the Advanced publish settings in Evolve and toggle the setting ‘Launch course in popup window?’ off that should achieve the same thing

8

Well I had not seen the advanced settings options in this new Evolve version, thank you so much I see where they are now! This will be much easier indeed ^^

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