Hi there,
Hoping someone has come across this before… So here goes.
We have developed a course in Evolve, and the course has 5 Pages.
Inside each page we have a series of Articles, and components which are content locked using logic.
Articles are revealed based on variable changes. E.g. If a learner gets a question wrong, one article is revealed, if they get it right another is revealed.
Effectively articles are building in order as the learner progresses through the training in a guided order.
In our own testing and the client on Scorm cloud and their LMS, this works as expected.
When closing the course and returning, questions are greyed out and not re-submittable, however the learner can still navigate through the content. This is all to be expected.
In some edge case scenarios, which we cannot understand why, when a learner is returning to the course after partially completing and closing the course, the user is not able to progress and some articles do not appear. They are effectively now stuck and cannot progress.
We had an issue previously, where a user completed in order pages 1, 2, and then 3 (in logical order), and opened section 4, closed the module, and reopened. If they navigated back to any of the prior pages (e.g. 1, 2 or 3), the user became stuck. This was replicable every time. We turned on Advanced Tracking and all issues went away immediately.
So, the issue is still that for some users, the content is not re-unlocking so that they can continue after resuming the training. Even if a user says they don’t wish to continue when the course reloads, the interactions are still complete and they cannot progress.
So, any steer on why this might be happening for a select few users?
It’s published as:
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SCORM 2004 3rd Ed
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Advanced Tracking data turned on
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Bookmarking extension enabled
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Content locking extension enabled
Regards
Alan