XLIFF not importing

[gabriel.romero]

Hi all,

We’ve exporting an XLIFF from one of our courses to be translated, and have received back the translated XLIFF file. When trying to import back into the course, it keeps coming back with the error “Translation file does not belong to this course”. We’ve followed the instructions set out by Evolve, we have not changed the course at all, everything is as it should be and matching as when the XLIFF was exported.

Is there anything we can do to fix this?

Thanks in advance!

[Sam_Cook_Evolve_LQA]

Hi @gabriel.romero , could you submit a support request for this please?
Thanks-Sam

[gabriel.romero]

Hey Sam!

In my instance of Evolve I seem to lack the support request button, it leads me to intellum.my.site and I’m unable to find a way to open a direct support request? Would you happen to know how I can get there?

Thanks!

[Sam_Cook_Evolve_LQA]

Hi @gabriel.romero
You can either select the request login button on that page, or email support@intellum.com directly:

Cheers-Sam