# \#support

**URL:** https://community.evolveauthoring.com/tag/support/59.md

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## [(Legacy) Evolve Support has now been re-launched on Zendesk!](https://community.evolveauthoring.com/t/legacy-evolve-support-has-now-been-re-launched-on-zendesk/4312)

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**Author:** [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\
**Replies:** 0\
**Last updated:** [August 25, 2026, 11:08am UTC](https://community.evolveauthoring.com/t/legacy-evolve-support-has-now-been-re-launched-on-zendesk/4312 "2026-08-25T11:08:41Z")

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For more information, please see Evolve Support has now been re-launched on Zendesk! in New Evolve \> Announcements

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## [Evolve Support has now been re-launched on Zendesk!](https://community.evolveauthoring.com/t/evolve-support-has-now-been-re-launched-on-zendesk/4311)

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**Author:** [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\
**Replies:** 0\
**Last updated:** [August 25, 2026, 11:04am UTC](https://community.evolveauthoring.com/t/evolve-support-has-now-been-re-launched-on-zendesk/4311 "2026-08-25T11:04:19Z")

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Intellum Support, in partnership with the Evolve development team, have created an all-new Support portal, with the main goal being a more streamlined experience for all users. All licensed users (Account Owners, Admins…

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## [What details to give when logging a support](https://community.evolveauthoring.com/t/what-details-to-give-when-logging-a-support/16)

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**Author:** [@appitierre](https://community.evolveauthoring.com/u/appitierre)\
**Replies:** 2\
**Last updated:** [February 16, 2019, 4:23pm UTC](https://community.evolveauthoring.com/t/what-details-to-give-when-logging-a-support/16 "2019-02-16T16:23:46Z")

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If you log a support ticket inside Evolve we’d ask that you provide as much detail about the issue you’re experiencing so that we can get you a solution as quickly as possible. If possible, provide the following: The …