# Videos not playing on iPhone

**URL:** <https://community.evolveauthoring.com/t/videos-not-playing-on-iphone/2859>\
**Category:** General Help\
**Created:** [March 12, 2024, 3:38pm UTC](https://community.evolveauthoring.com/t/videos-not-playing-on-iphone/2859 "2024-03-12T15:38:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![RobynCPL](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@RobynCPL](https://community.evolveauthoring.com/u/RobynCPL)\
**Post date:** [March 12, 2024, 3:38pm UTC](https://community.evolveauthoring.com/t/videos-not-playing-on-iphone/2859/1 "2024-03-12T15:38:58Z")

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Hi, just looking to see if anyone has had a similar issue.

We have a course with embedded videos in which are playing on a PC but not on a iPhone.

It comes up with this error and I am unsure if its the video, or if there is a setting in the course that needs to be changed.

Any help would be appreciated.  
Thanks.

 ![iphone video](https://canada1.discourse-cdn.com/flex031/uploads/evolveauthoring/original/2X/7/77f66b2b0575825603b4e876833ec596ff7693e3.png)

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**Author:** ![Matt\_Leathes](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/matt_leathes/32/586_2.png) [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\
**Post date:** [March 12, 2024, 3:53pm UTC](https://community.evolveauthoring.com/t/videos-not-playing-on-iphone/2859/2 "2024-03-12T15:53:06Z")

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Safari for iOS is generally very picky with videos; it could be the video itself or even the server you’re running it from (if not running it from Evolve). If you DM me a link to your course I can see if I can spot anything odd.

Also could you just confirm what version of iOS is being used there?

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**Author:** ![RobynCPL](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@RobynCPL](https://community.evolveauthoring.com/u/RobynCPL)\
**Post date:** [March 12, 2024, 4:21pm UTC](https://community.evolveauthoring.com/t/videos-not-playing-on-iphone/2859/3 "2024-03-12T16:21:40Z")

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Sent a DM to you with the link.

I am using iOS 16.6. The course is viewed via our LMS as a xAPI course.

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**Author:** ![Matt\_Leathes](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/matt_leathes/32/586_2.png) [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\
**Post date:** [March 12, 2024, 4:40pm UTC](https://community.evolveauthoring.com/t/videos-not-playing-on-iphone/2859/4 "2024-03-12T16:40:59Z")

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@RobynCPL and, for the benefit of anyone who comes across this post - you say it’s working fine when you view the course on an iPhone using the Evolve ‘sharing’ link - but it doesn’t work when loaded from the LMS?

If you can find one you might also try with a phone running the latest version of iOS (currently v17.4) - and also try testing from another xAPI compatible LMS/LRS such as SCORM Cloud.

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<div class="post-metadata">

**Author:** ![RobynCPL](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@RobynCPL](https://community.evolveauthoring.com/u/RobynCPL)\
**Post date:** [March 13, 2024, 9:37am UTC](https://community.evolveauthoring.com/t/videos-not-playing-on-iphone/2859/5 "2024-03-13T09:37:13Z")

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Just so others can see the solution.

It wasn’t a problem with the video mp4, or Evolve or the xAPI.

There is something stopping the video from playing from the LMS side of things, regardless of the iOS.