# Questions blanked out issue **URL:** \ **Category:** General Help\ **Created:** [September 11, 2024, 3:00am UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144 "2024-09-11T03:00:01Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![craigsteveid](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/craigsteveid/32/1678_2.png) [@craigsteveid](https://community.evolveauthoring.com/u/craigsteveid)\ **Post date:** [September 11, 2024, 3:00am UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144/1 "2024-09-11T03:00:01Z")
Hi All, A client is reporting an issue with all questions in a course. Apparently every question, including ones in the course assessment extension and other MCQ’s not in there, are showing as greyed out. (see image) ![image](https://canada1.discourse-cdn.com/flex031/uploads/evolveauthoring/original/2X/7/729b18f0fe76170974582130404d5a3f7e0f81da.jpeg) The course was tested in various ways by me on SCORM cloud before delivery and this did not occur. Some points they noted to me: - This only happens with some learners, not all. - Their LMS is Saba/Cornerstone People Cloud. - Learners affected were using work laptops, although so were the others not affected. Has anyone experienced this issue before, and if so, what was the solution? Many thanks Craig ---
**Author:** ![Ruppers](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Ruppers](https://community.evolveauthoring.com/u/Ruppers)\ **Post date:** [September 11, 2024, 10:17am UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144/2 "2024-09-11T10:17:00Z")
Hi Craig, Is this happening when the first open the course or when they open the course having already answered the questions? Also, are you using the local storage extension? ---
**Author:** ![craigsteveid](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/craigsteveid/32/1678_2.png) [@craigsteveid](https://community.evolveauthoring.com/u/craigsteveid)\ **Post date:** [September 11, 2024, 11:33am UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144/3 "2024-09-11T11:33:21Z")
Hey Simon, My understanding is when they first get to them. They are already greyed out. Im not using the local storage extension. Thanks for replying! ---
**Author:** ![Matt\_Leathes](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/matt_leathes/32/586_2.png) [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\ **Post date:** [September 11, 2024, 1:25pm UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144/4 "2024-09-11T13:25:48Z")
> [@craigsteveid](#): > > My understanding is when they first get to them. They are already greyed out. It really looks to me like the questions have been answered in a previous SCORM ‘session’. Unfortunately when published for SCORM, Evolve doesn’t restore the answers the user gave in subsequent sessions so the question appears ‘greyed out’ like that (unless also using the Local Storage extension in which case answers are restored). If you can be absolutely certain this is occurring the first time the questions are seen by the learner then get in touch with Evolve support. Another possibility: if the course was an update to a previous Evolve course it could be picking up the old tracking data. IIRC Saba does give you an option to clear previous tracking data when updating a course; it could be that option was not selected…? ---
**Author:** ![craigsteveid](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/craigsteveid/32/1678_2.png) [@craigsteveid](https://community.evolveauthoring.com/u/craigsteveid)\ **Post date:** [September 12, 2024, 2:04am UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144/5 "2024-09-12T02:04:03Z")
Thanks Matt, I’ll check the people in question didn’t test out an earlier version RE: the tracking data theory. Once I have more info I’ll report back or contact support. Thanks ---
**Author:** ![craigsteveid](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/craigsteveid/32/1678_2.png) [@craigsteveid](https://community.evolveauthoring.com/u/craigsteveid)\ **Post date:** [September 12, 2024, 2:12am UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144/6 "2024-09-12T02:12:40Z")
Can you confirm if this is the correct support page if needed? [Contact Us | Intellum](https://www.intellum.com/contact-us) Thanks ---
**Author:** ![Matt\_Leathes](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/matt_leathes/32/586_2.png) [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\ **Post date:** [September 12, 2024, 9:21am UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144/7 "2024-09-12T09:21:21Z")
The customer support link on that page is correct yes. There’s also links to contact support in Evolve itself. If you don’t have a login that’s covered [here](https://community.evolveauthoring.com/t/how-do-i-speak-to-tech-support/3078/2). ---
**Author:** ![hbailey](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/hbailey/32/603_2.png) [@hbailey](https://community.evolveauthoring.com/u/hbailey)\ **Post date:** [September 12, 2024, 9:28am UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144/8 "2024-09-12T09:28:10Z")
Yes Craig - or this one directly… [Intellum](https://intellum.my.site.com/s/) ---
**Author:** ![craigsteveid](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/craigsteveid/32/1678_2.png) [@craigsteveid](https://community.evolveauthoring.com/u/craigsteveid)\ **Post date:** [September 20, 2024, 7:25am UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144/9 "2024-09-20T07:25:48Z")
Hi Helen, when I go to your link and try to login with my Evolve password it says its incorrect. Is there a different password needed to log in to the support area? ---
**Author:** ![hbailey](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/hbailey/32/603_2.png) [@hbailey](https://community.evolveauthoring.com/u/hbailey)\ **Post date:** [September 20, 2024, 8:36am UTC](https://community.evolveauthoring.com/t/questions-blanked-out-issue/3144/10 "2024-09-20T08:36:55Z")
Yes - it’s not connected to Evolve it’s an intellum site - you should have had an email setting you up but if you haven’t, there’s a form at the top you can fill in to request access. Helen