# Mailto: link in the Copyright section of the Branding extension - can it be made to open in a new tab? **URL:** \ **Category:** General Help\ **Created:** [April 23, 2024, 9:30pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924 "2024-04-23T21:30:03Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Anne\_Cornwell](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/anne_cornwell/32/1101_2.png) [@Anne\_Cornwell](https://community.evolveauthoring.com/u/Anne_Cornwell)\ **Post date:** [April 23, 2024, 9:30pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/1 "2024-04-23T21:30:03Z")
We have a dev who wants use the Branding extension for directions to our learners: “Spot an issue? Let us know at [elearning@xyz.com](mailto:elearning@xyz.com)” It looks lovely and the mailto: link works, but we cannot get the **Open in new tab** to stick. I change it, click **Update** , then look at it again and **Open in new tab** is unchecked. We’ve tried this on 3 different courses. Is this a bug? Thanks! ---
**Author:** ![Matt\_Leathes](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/matt_leathes/32/586_2.png) [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\ **Post date:** [April 24, 2024, 4:27pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/2 "2024-04-24T16:27:08Z")
Yes that is a known issue and it is annoying. The rich text editor used in Evolve is the Froala editor and, at some point, they decided that `mailto` links should never be opened in a new window… which is fine if you’re using a mail client like Outlook but not so much if you have your browser configured to open a web-based email client for `mailto` links. We are looking to replace the Froala editor with something better but it’s far from being a simple change. In the meantime, as a workaround, you might try this setting? ![image](https://canada1.discourse-cdn.com/flex031/uploads/evolveauthoring/original/2X/4/41b247777b602b7191faab288e81aab9ed6f7fbe.png) ---
**Author:** ![Anne\_Cornwell](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/anne_cornwell/32/1101_2.png) [@Anne\_Cornwell](https://community.evolveauthoring.com/u/Anne_Cornwell)\ **Post date:** [April 24, 2024, 4:58pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/3 "2024-04-24T16:58:14Z")
Thanks for your quick response. Setting **Text Editor Links** to **Always Open New Window** isn’t working for the mailto link with the **Copyright Message** field. It is a good tip though for folks who forget to select **Open in New Tab**! I did create a mailto link within the **Body** field of a **Text** component, and that successfully opened in a new tab. So does that mean that the editor used in components is not the Froala editor used for the **Copyright Message** field? We’ll look for some other solution that meets leadership’s requirements. (BTW I am testing these efforts in our Intellum sandbox.) ---
**Author:** ![Matt\_Leathes](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/matt_leathes/32/586_2.png) [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\ **Post date:** [April 24, 2024, 5:36pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/4 "2024-04-24T17:36:41Z")
No, it’s the same editor and in fact the code that handles the **Always Open in New Window** functionality doesn’t have anything to do with the Froala editor, it just hooks into the ‘click handler’ for any links within the Evolve content and instructs them to open the link in a new window. Although I’m using the Mail app on Mac OS so don’t really experience the underlying issue, I have tried adding a `mailto` link into the copyright message and, with Always Open New Window enabled I have run the course and debugged it and can see the code that redirects the link into a new window is definitely kicking in for me. And in Firefox it does open a new (empty) window then opens a new message in the Mail app. ---
**Author:** ![Anne\_Cornwell](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/anne_cornwell/32/1101_2.png) [@Anne\_Cornwell](https://community.evolveauthoring.com/u/Anne_Cornwell)\ **Post date:** [April 24, 2024, 6:57pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/5 "2024-04-24T18:57:56Z")
Puzzling. Our learners use Chrome browser, probably on a Chromebook but some use Macs or Unix machines. They all use browser-based Gmail. Thanks again for looking into this! ---
**Author:** ![Anne\_Cornwell](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/anne_cornwell/32/1101_2.png) [@Anne\_Cornwell](https://community.evolveauthoring.com/u/Anne_Cornwell)\ **Post date:** [April 24, 2024, 8:35pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/6 "2024-04-24T20:35:17Z")
We have success. 😀 I didn’t make any changes from what I had been testing, and now suddenly the mailto link in the Copyright Message opens in a new tab. Maybe it’s my lucky day and I should buy a lottery ticket! ---
**Author:** ![BarryBPS](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/barrybps/32/540_2.png) [@BarryBPS](https://community.evolveauthoring.com/u/BarryBPS)\ **Post date:** [August 5, 2024, 3:14pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/7 "2024-08-05T15:14:44Z")
Hi @Matt_Leathes, do you think they may be a fix for this soon? We have a few large courses that have mailto links that we would like to **Always Open in New Window**. Thanks, Barry ---
**Author:** ![Anne\_Cornwell](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/anne_cornwell/32/1101_2.png) [@Anne\_Cornwell](https://community.evolveauthoring.com/u/Anne_Cornwell)\ **Post date:** [August 5, 2024, 3:27pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/8 "2024-08-05T15:27:34Z")
Hi Barry - it works for us if we go to Course Settings \> Navigation \> and turn on Always Open New Window. GIve it a try! ---
**Author:** ![BarryBPS](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/barrybps/32/540_2.png) [@BarryBPS](https://community.evolveauthoring.com/u/BarryBPS)\ **Post date:** [August 5, 2024, 3:40pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/9 "2024-08-05T15:40:11Z")
Thanks Anne, I just tried that too! 🙂 Thanks for the heads up. ---
**Author:** ![Matt\_Leathes](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/matt_leathes/32/586_2.png) [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\ **Post date:** [August 5, 2024, 3:49pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/10 "2024-08-05T15:49:14Z")
I think it’s a setting you want to have enabled regardless - particularly for any course you’re publishing as SCORM… any link that takes the learner outside of the course opening in ‘same window’ is going to break the SCORM connection between the course and the LMS. Enabling that setting should prevent that from happening. ---
**Author:** ![BarryBPS](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/barrybps/32/540_2.png) [@BarryBPS](https://community.evolveauthoring.com/u/BarryBPS)\ **Post date:** [August 6, 2024, 2:53pm UTC](https://community.evolveauthoring.com/t/mailto-link-in-the-copyright-section-of-the-branding-extension-can-it-be-made-to-open-in-a-new-tab/2924/11 "2024-08-06T14:53:05Z")
We usually do have it on by default. I guess it got missed.