# Issue with assessment retries not correctly working out the score

**URL:** <https://community.evolveauthoring.com/t/issue-with-assessment-retries-not-correctly-working-out-the-score/3011>\
**Category:** General Help\
**Created:** [July 1, 2024, 1:55pm UTC](https://community.evolveauthoring.com/t/issue-with-assessment-retries-not-correctly-working-out-the-score/3011 "2024-07-01T13:55:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Joel](https://avatars.discourse-cdn.com/v4/letter/j/b9bd4f/32.png) [@Joel](https://community.evolveauthoring.com/u/Joel)\
**Post date:** [July 1, 2024, 1:55pm UTC](https://community.evolveauthoring.com/t/issue-with-assessment-retries-not-correctly-working-out-the-score/3011/1 "2024-07-01T13:55:00Z")

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Hi, I am having an issue with a e-learning that I cannot seem to solve.

The e-learning allows for the assessment to be retried 2 times if you fail but I am getting reports from some of the users that if they fail once then retry and pass the learning does not mark them complete and shows for example 9/10 correct but a score of 70%. I have photos of this showing this result and therefore my LMS does not make them complete.

I have tried to recreate this issue myself and it works fine I am wondering if this is an issue anyone else has had or has any advice on how to find a solution.

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**Author:** ![Ruppers](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Ruppers](https://community.evolveauthoring.com/u/Ruppers)\
**Post date:** [July 2, 2024, 12:44pm UTC](https://community.evolveauthoring.com/t/issue-with-assessment-retries-not-correctly-working-out-the-score/3011/2 "2024-07-02T12:44:49Z")

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Hey Joel, are you using question banks and/or the assessment extension?

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**Author:** ![Joel](https://avatars.discourse-cdn.com/v4/letter/j/b9bd4f/32.png) [@Joel](https://community.evolveauthoring.com/u/Joel)\
**Post date:** [July 2, 2024, 2:37pm UTC](https://community.evolveauthoring.com/t/issue-with-assessment-retries-not-correctly-working-out-the-score/3011/3 "2024-07-02T14:37:13Z")

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Hi

That’s right I am using both the question bank and the assessment extension.

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**Author:** ![Ruppers](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Ruppers](https://community.evolveauthoring.com/u/Ruppers)\
**Post date:** [July 2, 2024, 2:43pm UTC](https://community.evolveauthoring.com/t/issue-with-assessment-retries-not-correctly-working-out-the-score/3011/4 "2024-07-02T14:43:18Z")

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You might be running into the issue discussed here: [Problem with MCQ Question Banks](https://community.evolveauthoring.com/t/problem-with-mcq-question-banks/2692)

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**Author:** ![Sam\_Cook\_Evolve\_LQA](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/sam_cook_evolve_lqa/32/902_2.png) [@Sam\_Cook\_Evolve\_LQA](https://community.evolveauthoring.com/u/Sam_Cook_Evolve_LQA)\
**Post date:** [July 3, 2024, 12:39pm UTC](https://community.evolveauthoring.com/t/issue-with-assessment-retries-not-correctly-working-out-the-score/3011/5 "2024-07-03T12:39:32Z")

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Thanks @Ruppers ! Yes @Joel in the first instance we would recommend enabling the local storage extension.  
Cheers-Sam

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**Author:** ![Joel](https://avatars.discourse-cdn.com/v4/letter/j/b9bd4f/32.png) [@Joel](https://community.evolveauthoring.com/u/Joel)\
**Post date:** [July 15, 2024, 7:17am UTC](https://community.evolveauthoring.com/t/issue-with-assessment-retries-not-correctly-working-out-the-score/3011/6 "2024-07-15T07:17:12Z")

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Hi Sam thanks I have enabled this and have uploaded it to trail now to see if this solves the issue.

![~WRD0000.jpg](https://canada1.discourse-cdn.com/flex031/uploads/evolveauthoring/original/1X/52d5f1c08649212fe6768d2cacdcf8df711810d9.jpeg)