# How to contact the support team? **URL:** \ **Category:** General Help\ **Created:** [May 14, 2025, 5:57am UTC](https://community.evolveauthoring.com/t/how-to-contact-the-support-team/3632 "2025-05-14T05:57:11Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Maria\_Matheas](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/maria_matheas/32/2198_2.png) [@Maria\_Matheas](https://community.evolveauthoring.com/u/Maria_Matheas)\ **Post date:** [May 14, 2025, 5:57am UTC](https://community.evolveauthoring.com/t/how-to-contact-the-support-team/3632/1 "2025-05-14T05:57:11Z")
Just wondering if anyone knows how to contact the support team? I’ve tried resetting my password so that I can log in and raise a support request, but I am not getting the password reset link. Thanks, Maria ---
**Author:** ![hbailey](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/hbailey/32/603_2.png) [@hbailey](https://community.evolveauthoring.com/u/hbailey)\ **Post date:** [May 14, 2025, 6:35am UTC](https://community.evolveauthoring.com/t/how-to-contact-the-support-team/3632/2 "2025-05-14T06:35:14Z")
Hi Maria, The Support site has to be set up with a new username and password for you, it’s not the same as your Evolve details and you don’t automatically have an account. Use the “request login” link at the top of the support page to get an account, or email [support@intellum.com](mailto:support@intellum.com) for a direct request. Helen ---
**Author:** ![Maria\_Matheas](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/maria_matheas/32/2198_2.png) [@Maria\_Matheas](https://community.evolveauthoring.com/u/Maria_Matheas)\ **Post date:** [May 21, 2025, 4:38am UTC](https://community.evolveauthoring.com/t/how-to-contact-the-support-team/3632/3 "2025-05-21T04:38:50Z")
Thank you @hbailey I’ll try to do that!