# Evolve Support Salesforce

**URL:** <https://community.evolveauthoring.com/t/evolve-support-salesforce/3007>\
**Category:** General Help\
**Created:** [June 26, 2024, 11:10am UTC](https://community.evolveauthoring.com/t/evolve-support-salesforce/3007 "2024-06-26T11:10:25Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Pablo](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/pablo/32/1243_2.png) [@Pablo](https://community.evolveauthoring.com/u/Pablo)\
**Post date:** [June 26, 2024, 11:10am UTC](https://community.evolveauthoring.com/t/evolve-support-salesforce/3007/1 "2024-06-26T11:10:25Z")

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How can I open a support ticket in Evolve? This function has disappeared from Evolve and is not available on the new portal.

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**Author:** ![Sam\_Cook\_Evolve\_LQA](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/sam_cook_evolve_lqa/32/902_2.png) [@Sam\_Cook\_Evolve\_LQA](https://community.evolveauthoring.com/u/Sam_Cook_Evolve_LQA)\
**Post date:** [June 26, 2024, 1:12pm UTC](https://community.evolveauthoring.com/t/evolve-support-salesforce/3007/2 "2024-06-26T13:12:08Z")

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Hi @Pablo , sorry you are having issues. My support colleagues have asked that you email [support@intellum.com](mailto:support@intellum.com) and they can get you set up.  
Cheers-Sam

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**Author:** ![Pablo](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/pablo/32/1243_2.png) [@Pablo](https://community.evolveauthoring.com/u/Pablo)\
**Post date:** [June 28, 2024, 12:02pm UTC](https://community.evolveauthoring.com/t/evolve-support-salesforce/3007/3 "2024-06-28T12:02:06Z")

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Thank you Sam  
How does the activation for new users work? They do not know the process with the mail to support@intellum. That’s certainly good if it just works.

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**Author:** ![Sam\_Cook\_Evolve\_LQA](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/sam_cook_evolve_lqa/32/902_2.png) [@Sam\_Cook\_Evolve\_LQA](https://community.evolveauthoring.com/u/Sam_Cook_Evolve_LQA)\
**Post date:** [July 2, 2024, 1:51pm UTC](https://community.evolveauthoring.com/t/evolve-support-salesforce/3007/4 "2024-07-02T13:51:36Z")

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Hey @Pablo yep, that’s a good point - this is in hand and should be sorted imminently.  
Cheers-Sam

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**Author:** ![Pablo](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/pablo/32/1243_2.png) [@Pablo](https://community.evolveauthoring.com/u/Pablo)\
**Post date:** [July 2, 2024, 2:46pm UTC](https://community.evolveauthoring.com/t/evolve-support-salesforce/3007/5 "2024-07-02T14:46:22Z")

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Unfortunately, I have not yet received an answer from support. 🙂

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**Author:** ![Sam\_Cook\_Evolve\_LQA](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/sam_cook_evolve_lqa/32/902_2.png) [@Sam\_Cook\_Evolve\_LQA](https://community.evolveauthoring.com/u/Sam_Cook_Evolve_LQA)\
**Post date:** [July 3, 2024, 11:48am UTC](https://community.evolveauthoring.com/t/evolve-support-salesforce/3007/6 "2024-07-03T11:48:17Z")

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Hi @Pablo, support have told me your ticket/email trail is open, and that you should have salesforce access imminently.  
Cheers-Sam

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**Author:** ![Pablo](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/pablo/32/1243_2.png) [@Pablo](https://community.evolveauthoring.com/u/Pablo)\
**Post date:** [July 29, 2024, 8:23am UTC](https://community.evolveauthoring.com/t/evolve-support-salesforce/3007/7 "2024-07-29T08:23:15Z")

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Unfortunately, I have not yet received any further information and I cannot log in. What do I have to do?