# Completed course won't allow retakes **URL:** \ **Category:** General Help\ **Created:** [March 4, 2024, 12:47pm UTC](https://community.evolveauthoring.com/t/completed-course-wont-allow-retakes/2843 "2024-03-04T12:47:51Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Monibonzi](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@Monibonzi](https://community.evolveauthoring.com/u/Monibonzi)\ **Post date:** [March 4, 2024, 12:47pm UTC](https://community.evolveauthoring.com/t/completed-course-wont-allow-retakes/2843/1 "2024-03-04T12:47:51Z")
Hi, The course is marked as completed, the user can exit the course. I have been told that the LMS settings are correct, yet the course cannot be re-taken. Any ideas about what setting I am missing? The course is completed using logic. At the very end, the Save and complete button is included and the action button closes the SCORM session. Thanks! ---
**Author:** ![Matt\_Leathes](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/matt_leathes/32/586_2.png) [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\ **Post date:** [March 4, 2024, 4:35pm UTC](https://community.evolveauthoring.com/t/completed-course-wont-allow-retakes/2843/2 "2024-03-04T16:35:28Z")
> [@Monibonzi](#): > > I have been told that the LMS settings are correct, yet the course cannot be re-taken Could you explain a bit more about what you mean by ‘cannot be retaken’? ---
**Author:** ![Monibonzi](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@Monibonzi](https://community.evolveauthoring.com/u/Monibonzi)\ **Post date:** [March 4, 2024, 6:20pm UTC](https://community.evolveauthoring.com/t/completed-course-wont-allow-retakes/2843/3 "2024-03-04T18:20:48Z")
Hi Matt. I hope you are well. The course is marked as completed in the LMS. The users are free to re-visit the course at any point. When they try to access it again (after completion), the course window is visible but is blank and seems to be loading. Nothing happens. I have not seen it myself and was not able to look at the Developers’ Console. ---
**Author:** ![Matt\_Leathes](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/matt_leathes/32/586_2.png) [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\ **Post date:** [March 4, 2024, 6:52pm UTC](https://community.evolveauthoring.com/t/completed-course-wont-allow-retakes/2843/4 "2024-03-04T18:52:36Z")
In this instance I think it’s something you’ll need to see for yourself and check the console to see what’s going wrong. You might also try the course in [SCORM Cloud](https://app.cloud.scorm.com/sc/guest/SignInForm) to see how it performs there. If it works OK on there that points to something being wrong on the LMS side. ---
**Author:** ![Monibonzi](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@Monibonzi](https://community.evolveauthoring.com/u/Monibonzi)\ **Post date:** [March 5, 2024, 12:21pm UTC](https://community.evolveauthoring.com/t/completed-course-wont-allow-retakes/2843/5 "2024-03-05T12:21:30Z")
Yes, it is not the first time I tested a course in SCORM Cloud and it worked yet the same behavior was not observed in the LMS. Thank you! ---
**Author:** ![JSobanski](https://avatars.discourse-cdn.com/v4/letter/j/97f17d/32.png) [@JSobanski](https://community.evolveauthoring.com/u/JSobanski)\ **Post date:** [April 17, 2026, 4:34am UTC](https://community.evolveauthoring.com/t/completed-course-wont-allow-retakes/2843/6 "2026-04-17T04:34:44Z")
Hi Matt, This is something that I am observing as well. When a learner re-opens a course that they’ve previously completed, the content is visible, but quiz questions are greyed out, and the triggers to ‘continue’ no longer work. I’ll include a screenshot: Any insight? Thank you! ![Screenshot 2026-04-17 at 2.33.45 pm](https://canada1.discourse-cdn.com/flex031/uploads/evolveauthoring/original/2X/0/0e0d027c0f23b24ed222cd0853c30b83460226e2.png) ---
**Author:** ![Matt\_Leathes](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.evolveauthoring.com/matt_leathes/32/586_2.png) [@Matt\_Leathes](https://community.evolveauthoring.com/u/Matt_Leathes)\ **Post date:** [April 20, 2026, 9:39am UTC](https://community.evolveauthoring.com/t/completed-course-wont-allow-retakes/2843/7 "2026-04-20T09:39:44Z")
> [@JSobanski](#): > > When a learner re-opens a course that they’ve previously completed, the content is visible, but quiz questions are greyed out, and the triggers to ‘continue’ no longer work. The quiz questions are likely greyed out because they have previously been answered. As to why the ‘continue’ buttons are greyed out, it depends on how you’ve set them up. Probably best to get in touch with Evolve Support so that they can take a look for you.