# General Help **URL:** https://community.evolveauthoring.com/c/legacy-evolve/official-how-to-guides/5.md [Latest](https://community.evolveauthoring.com/latest.md) · [Categories](https://community.evolveauthoring.com/categories.md) · [Tags](https://community.evolveauthoring.com/tags.md) --- ## [About the General Help category](https://community.evolveauthoring.com/t/about-the-general-help-category/35)
**Author:** [@appitierre](https://community.evolveauthoring.com/u/appitierre)\ **Replies:** 3\ **Last updated:** [January 6, 2023, 11:57am UTC](https://community.evolveauthoring.com/t/about-the-general-help-category/35 "2023-01-06T11:57:49Z")
The General Category is for any question you have about Evolve. The Evolve team or members of the community will help you out! --- ## [Evolve compatibility with Docebo LMS](https://community.evolveauthoring.com/t/evolve-compatibility-with-docebo-lms/3248)
**Author:** [@Lemonhop](https://community.evolveauthoring.com/u/Lemonhop)\ **Replies:** 6\ **Last updated:** [September 10, 2026, 10:25am UTC](https://community.evolveauthoring.com/t/evolve-compatibility-with-docebo-lms/3248 "2026-09-10T10:25:41Z")
Hi all—I’ve been developing in Evolve for several years, and I’m running into a first-time challenge with a client that is using the Docebo LMS. The Bookmarking extension (or just SCORM bookmarking more broadly) via Evol… --- ## [Buttons and triggers](https://community.evolveauthoring.com/t/buttons-and-triggers/4314)
**Author:** [@Shane](https://community.evolveauthoring.com/u/Shane)\ **Replies:** 1\ **Last updated:** [August 26, 2026, 10:30am UTC](https://community.evolveauthoring.com/t/buttons-and-triggers/4314 "2026-08-26T10:30:23Z")
Hi I have 3 blocks that I would like to be able to click to reveal. I have searched the sections but always find that screenshots never mirror what I am looking at on my screen. I have found Evolve: Advanced Features : … --- ## [New Intellum Support Portal – legitimate email?](https://community.evolveauthoring.com/t/new-intellum-support-portal-legitimate-email/4310)
**Author:** [@LoarsWoars](https://community.evolveauthoring.com/u/LoarsWoars)\ **Replies:** 1\ **Last updated:** [August 25, 2026, 6:36am UTC](https://community.evolveauthoring.com/t/new-intellum-support-portal-legitimate-email/4310 "2026-08-25T06:36:26Z")
Hi everyone, I received an email today from support@intellum.zendesk.com asking me to activate my account for a new Intellum Support Portal. Before clicking the activation link, I wanted to check whether this email is … --- ## [ARIA labels for Dialog component](https://community.evolveauthoring.com/t/aria-labels-for-dialog-component/4300)
**Author:** [@phughesMT](https://community.evolveauthoring.com/u/phughesMT)\ **Replies:** 2\ **Last updated:** [August 20, 2026, 8:36am UTC](https://community.evolveauthoring.com/t/aria-labels-for-dialog-component/4300 "2026-08-20T08:36:46Z")
Hi! I’m writing an ARIA label for a Dialog component which is set to autoplay. Is there a standard key command needed to move to the next line of dialogue, or to pause the dialogue when using a screen reader? Thanks! --- ## [Do variables stop working after course completion?](https://community.evolveauthoring.com/t/do-variables-stop-working-after-course-completion/4299)
**Author:** [@darkcurv](https://community.evolveauthoring.com/u/darkcurv)\ **Replies:** 2\ **Last updated:** [August 19, 2026, 10:00pm UTC](https://community.evolveauthoring.com/t/do-variables-stop-working-after-course-completion/4299 "2026-08-19T22:00:12Z")
Hi there, I’m struggling to figure out why some variables don’t seem to be working. I was wondering, is there is an issue trying to use them after a course is set to Complete and passed via Logic? --- ## [SCORM 2004 interaction tracking: learner\_response and correct\_responses rejected by Moodle (error 406)](https://community.evolveauthoring.com/t/scorm-2004-interaction-tracking-learner-response-and-correct-responses-rejected-by-moodle-error-406/4289)
**Author:** [@ShaunP](https://community.evolveauthoring.com/u/ShaunP)\ **Replies:** 4\ **Last updated:** [August 6, 2026, 11:42pm UTC](https://community.evolveauthoring.com/t/scorm-2004-interaction-tracking-learner-response-and-correct-responses-rejected-by-moodle-error-406/4289 "2026-08-06T23:42:24Z")
Has anyone else run Evolve’s SCORM 2004 interaction tracking on Moodle and checked what actually gets stored? We publish SCORM 2004 4th Edition with Use Advanced Tracking enabled. Interaction tracking works, but two fie… --- ## [Intellum's Accessibility Audits](https://community.evolveauthoring.com/t/intellums-accessibility-audits/4271)
**Author:** [@Melissa](https://community.evolveauthoring.com/u/Melissa)\ **Replies:** 1\ **Last updated:** [July 17, 2026, 11:15am UTC](https://community.evolveauthoring.com/t/intellums-accessibility-audits/4271 "2026-07-17T11:15:14Z")
Hello, When I have raised certain accessibility questions in the past, I was told that Intellum used Online ADA for their accessibility audits. Are you able to provide a link to this site/tool? Thank you. --- ## [How to avoid scroll bar while creating content in simulation component](https://community.evolveauthoring.com/t/how-to-avoid-scroll-bar-while-creating-content-in-simulation-component/4250)
**Author:** [@J\_Jeffrey\_Infant\_Joe](https://community.evolveauthoring.com/u/J_Jeffrey_Infant_Joe)\ **Replies:** 1\ **Last updated:** [July 2, 2026, 7:06pm UTC](https://community.evolveauthoring.com/t/how-to-avoid-scroll-bar-while-creating-content-in-simulation-component/4250 "2026-07-02T19:06:34Z")
In the simulation component, when I set the image to its original size, scroll bars appear. If I adjust the image using “Resize window to Fit” to eliminate the white space below it, I still struggle to view the en… --- ## [Changing tooltip BG color while using text component](https://community.evolveauthoring.com/t/changing-tooltip-bg-color-while-using-text-component/4244)
**Author:** [@J\_Jeffrey\_Infant\_Joe](https://community.evolveauthoring.com/u/J_Jeffrey_Infant_Joe)\ **Replies:** 1\ **Last updated:** [June 19, 2026, 4:50am UTC](https://community.evolveauthoring.com/t/changing-tooltip-bg-color-while-using-text-component/4244 "2026-06-19T04:50:56Z")
Hello, I’m looking to find out a way in which the tootip content revealed has a different BG color rather than black. Is this achievable? If so, how can I do it? --- ## [Question banks sort of working, sort of not](https://community.evolveauthoring.com/t/question-banks-sort-of-working-sort-of-not/4241)
**Author:** [@darkcurv](https://community.evolveauthoring.com/u/darkcurv)\ **Replies:** 2\ **Last updated:** [June 16, 2026, 3:24pm UTC](https://community.evolveauthoring.com/t/question-banks-sort-of-working-sort-of-not/4241 "2026-06-16T15:24:52Z")
Hi all, I’m hoping one of you may be able to help. I’m using 5 MCQ questions banks in a course (1 for each topic) and then I have a final assessment page that has a number of MCQs that randomly pull from the banks to cr… --- ## [Screen Readers & Hidden Content](https://community.evolveauthoring.com/t/screen-readers-hidden-content/4230)
**Author:** [@gabriel.romero](https://community.evolveauthoring.com/u/gabriel.romero)\ **Replies:** 3\ **Last updated:** [June 9, 2026, 3:55pm UTC](https://community.evolveauthoring.com/t/screen-readers-hidden-content/4230 "2026-06-09T15:55:37Z")
Hi all, I have a query around how screen readers navigate hidden content. When it comes to hidden components, do screen readers read that out if it remains hidden, or are they only read out when unhidden? Basically, we… --- ## [Course settings](https://community.evolveauthoring.com/t/course-settings/4193)
**Author:** [@JonnyEllis](https://community.evolveauthoring.com/u/JonnyEllis)\ **Replies:** 6\ **Last updated:** [May 22, 2026, 4:25pm UTC](https://community.evolveauthoring.com/t/course-settings/4193 "2026-05-22T16:25:49Z")
When I publish a course, it tells me to check the course settings but i can’t find where that is. I have tried every menu item and 3 dots but no luck and it’s also not showing in my Flow dashboard Can anyone tell me wha… --- ## [Hyperlink in correct feedback in Simulation not working](https://community.evolveauthoring.com/t/hyperlink-in-correct-feedback-in-simulation-not-working/3599)
**Author:** [@ijanvier](https://community.evolveauthoring.com/u/ijanvier)\ **Replies:** 4\ **Last updated:** [May 12, 2026, 10:22am UTC](https://community.evolveauthoring.com/t/hyperlink-in-correct-feedback-in-simulation-not-working/3599 "2026-05-12T10:22:33Z")
Hi all, I’ve created a simulation and added a hyperlink to an external website in the Correct feedback text. The link opens fine when I click ‘Open link’ om the editor, but it doesn’t open in Live Preview or after publis… --- ## [How to customize full screen size in simulation tool](https://community.evolveauthoring.com/t/how-to-customize-full-screen-size-in-simulation-tool/1431)
**Author:** [@LulaH](https://community.evolveauthoring.com/u/LulaH)\ **Replies:** 2\ **Last updated:** [May 10, 2026, 7:12pm UTC](https://community.evolveauthoring.com/t/how-to-customize-full-screen-size-in-simulation-tool/1431 "2026-05-10T19:12:40Z")
Hello! I’m working on creating a simulation and noticed that the “full screen” feature doesn’t enlarge the image to fill the screen. Instead, it just seems to move the same-sized screen from my Evolve module into its own… --- ## [Logic Variable for Course Completion](https://community.evolveauthoring.com/t/logic-variable-for-course-completion/4170)
**Author:** [@JoBattisson](https://community.evolveauthoring.com/u/JoBattisson)\ **Replies:** 4\ **Last updated:** [May 8, 2026, 5:08pm UTC](https://community.evolveauthoring.com/t/logic-variable-for-course-completion/4170 "2026-05-08T17:08:24Z")
I’m hoping someone can help. I am trying to set up a trigger-based variable that opens a dialogue box when they select the Exit link button if there are components that have not been completed. The only Event options a… --- ## [Simulation instructions](https://community.evolveauthoring.com/t/simulation-instructions/2330)
**Author:** [@devteam](https://community.evolveauthoring.com/u/devteam)\ **Replies:** 4\ **Last updated:** [May 7, 2026, 1:57pm UTC](https://community.evolveauthoring.com/t/simulation-instructions/2330 "2026-05-07T13:57:42Z")
Hi, I’m currently building a simulation that has a mixture of full-screen and scrollable pages. The first few pages have worked very well, with the instruction text in the bottom left of the screen working a treat, but … --- ## [Is it possible to change the URL name associated with my account](https://community.evolveauthoring.com/t/is-it-possible-to-change-the-url-name-associated-with-my-account/4162)
**Author:** [@darkcurv](https://community.evolveauthoring.com/u/darkcurv)\ **Replies:** 2\ **Last updated:** [April 27, 2026, 2:31pm UTC](https://community.evolveauthoring.com/t/is-it-possible-to-change-the-url-name-associated-with-my-account/4162 "2026-04-27T14:31:26Z")
I’ve just changed the name of my company but the URL for my evolve still has the old business name https://\[old-business-name\].evolveauthoring.com/#/courses Is there any way to change this do you know? Thanks in advanc… --- ## [Language selector](https://community.evolveauthoring.com/t/language-selector/3557)
**Author:** [@chantelle](https://community.evolveauthoring.com/u/chantelle)\ **Replies:** 11\ **Last updated:** [April 22, 2026, 3:22pm UTC](https://community.evolveauthoring.com/t/language-selector/3557 "2026-04-22T15:22:18Z")
I have a client requesting a language selector within a module so they don’t have multiple SCORMs for required translations. Is this a feature that’s available with Evolve? If yes, does it still work with XLIFF translati… --- ## [Assessment unlocks via triggers work initially but fail after bookmark‑resume in Evolve](https://community.evolveauthoring.com/t/assessment-unlocks-via-triggers-work-initially-but-fail-after-bookmark-resume-in-evolve/4153)
**Author:** [@nliddy](https://community.evolveauthoring.com/u/nliddy)\ **Replies:** 1\ **Last updated:** [April 20, 2026, 9:45am UTC](https://community.evolveauthoring.com/t/assessment-unlocks-via-triggers-work-initially-but-fail-after-bookmark-resume-in-evolve/4153 "2026-04-20T09:45:55Z")
I’m experiencing an issue in an Evolve course where an assessment unlocks correctly during the first session, but becomes inaccessible after a learner closes the course without attempting the assessment and resumes via b… --- ## [Completed course won't allow retakes](https://community.evolveauthoring.com/t/completed-course-wont-allow-retakes/2843)
**Author:** [@Monibonzi](https://community.evolveauthoring.com/u/Monibonzi)\ **Replies:** 6\ **Last updated:** [April 20, 2026, 9:39am UTC](https://community.evolveauthoring.com/t/completed-course-wont-allow-retakes/2843 "2026-04-20T09:39:44Z")
Hi, The course is marked as completed, the user can exit the course. I have been told that the LMS settings are correct, yet the course cannot be re-taken. Any ideas about what setting I am missing? The course is com… --- ## [Branching component - “Start again” button alignment](https://community.evolveauthoring.com/t/branching-component-start-again-button-alignment/4151)
**Author:** [@nickwest](https://community.evolveauthoring.com/u/nickwest)\ **Replies:** 0\ **Last updated:** [April 17, 2026, 3:08pm UTC](https://community.evolveauthoring.com/t/branching-component-start-again-button-alignment/4151 "2026-04-17T15:08:02Z")
With the Branching component, is it possible to change the alignment of the Start again button (when you get to the final branch of the conversation)? It’s aligned right. Thanks --- ## [API access on Evolve?](https://community.evolveauthoring.com/t/api-access-on-evolve/4138)
**Author:** [@gareth.logan](https://community.evolveauthoring.com/u/gareth.logan)\ **Replies:** 2\ **Last updated:** [April 17, 2026, 9:21am UTC](https://community.evolveauthoring.com/t/api-access-on-evolve/4138 "2026-04-17T09:21:53Z")
Can we as admins get API access to either the old or new Evolve platform? --- ## [Course Completion without Assessment](https://community.evolveauthoring.com/t/course-completion-without-assessment/4139)
**Author:** [@JSobanski](https://community.evolveauthoring.com/u/JSobanski)\ **Replies:** 2\ **Last updated:** [April 15, 2026, 2:15am UTC](https://community.evolveauthoring.com/t/course-completion-without-assessment/4139 "2026-04-15T02:15:16Z")
Hello! I am struggling to set up a course to mark as ‘complete’ without any assessment components. I have tried the ‘course attainment’ extension but this isn’t working for me either. I also have my logic set up to ‘set… --- ## [Uploading icons](https://community.evolveauthoring.com/t/uploading-icons/4126)
**Author:** [@spower](https://community.evolveauthoring.com/u/spower)\ **Replies:** 2\ **Last updated:** [March 31, 2026, 12:54pm UTC](https://community.evolveauthoring.com/t/uploading-icons/4126 "2026-03-31T12:54:33Z")
Hi, I’m trying to upload a custom icon set, following the how-to guide and using IcoMoon, which has worked for me previously. However, I’m now encountering an issue when uploading a new ZIP file — I receive the error me… --- ## [Linking from Social feeds](https://community.evolveauthoring.com/t/linking-from-social-feeds/4107)
**Author:** [@emily.c.humphreys](https://community.evolveauthoring.com/u/emily.c.humphreys)\ **Replies:** 10\ **Last updated:** [March 24, 2026, 4:44pm UTC](https://community.evolveauthoring.com/t/linking-from-social-feeds/4107 "2026-03-24T16:44:24Z")
Hey, Just wondering if it’s possible to to embed content from Social sites like LinkdIn, Instagram posts/reels etc. I know I can link to it but would really want to share a video within the page rather than navigate awa… --- ## [Content locking extension - no lock showing](https://community.evolveauthoring.com/t/content-locking-extension-no-lock-showing/4114)
**Author:** [@tom.allpress](https://community.evolveauthoring.com/u/tom.allpress)\ **Replies:** 6\ **Last updated:** [March 19, 2026, 4:22pm UTC](https://community.evolveauthoring.com/t/content-locking-extension-no-lock-showing/4114 "2026-03-19T16:22:35Z")
Hi there, I’m building a course and have applied the content locking extension. The page is made up of 5 articles and I’ve set the unlock criteria on each one (e.g. article 2 is unlocked by article 1 completion etc). M… --- ## [Branching re-ordering question](https://community.evolveauthoring.com/t/branching-re-ordering-question/4100)
**Author:** [@jwscpg](https://community.evolveauthoring.com/u/jwscpg)\ **Replies:** 3\ **Last updated:** [March 19, 2026, 3:33pm UTC](https://community.evolveauthoring.com/t/branching-re-ordering-question/4100 "2026-03-19T15:33:01Z")
Recently I have built a detailed branching scenario. In that process, I have tweaked with a lot of different pathways and ideas. What this has done is gotten the numeric order of boxes out of sorts. So for instance, in m… --- ## [Is there an offer for training on how to get started with Evolve? ](https://community.evolveauthoring.com/t/is-there-an-offer-for-training-on-how-to-get-started-with-evolve/3476)
**Author:** [@Iris](https://community.evolveauthoring.com/u/Iris)\ **Replies:** 8\ **Last updated:** [March 12, 2026, 9:27pm UTC](https://community.evolveauthoring.com/t/is-there-an-offer-for-training-on-how-to-get-started-with-evolve/3476 "2026-03-12T21:27:05Z")
Hi everyone, We are looking for an onsite or a live online training (no video tutorial) to get started with Evolve: From how to get started with the very basics, to specific sessions on topics like Logic, Simulation, … --- ## [Inserting html into a text area - \](https://community.evolveauthoring.com/t/inserting-html-into-a-text-area-br-aria-hidden-true/4087)
**Author:** [@Ciro\_C](https://community.evolveauthoring.com/u/Ciro_C)\ **Replies:** 6\ **Last updated:** [March 11, 2026, 9:43am UTC](https://community.evolveauthoring.com/t/inserting-html-into-a-text-area-br-aria-hidden-true/4087 "2026-03-11T09:43:53Z")
Hi, Is there some way to insert html via the text input areas… I want to be able to make line breaks hidden to screen readers using something like: Is there anyway I can to this? [Next page](https://community.evolveauthoring.com/c/legacy-evolve/official-how-to-guides/5.md?page=1)